syslog is a standard for forwarding log messages in an IP network. The term "syslog" is often used for both the actual syslog protocol, as well as the application or library sending syslog messages .

Syslog is a client/server protocol: the syslog sender sends a small (less than 1KB) textual message to the syslog receiver. The receiver is commonly called "syslogd", "syslog daemon" or "syslog server". Syslog messages can be sent via UDP and/or TCP. The data is sent in cleartext; although not part of the syslog protocol itself, an SSL wrapper can be used to provide for a layer of encryption through SSL/TLS.

Syslog is typically used for computer system management and security auditing. While it has a number of shortcomings, syslog is supported by a wide variety of devices and receivers across multiple platforms. Because of this, syslog can be used to integrate log data from many different types of systems into a central repository.

Syslog is now standardized within the Syslog working group of the IETF.

Java Management Extensions (JMX) is a Java technology that supplies tools for managing and monitoring applications, system objects, devices (e.g. printers) and service oriented networks. Those resources are represented by objects called MBeans (for Managed Bean). 

In the API, classes can be dynamically loaded and instantiated. Managing and monitoring applications can be designed and developed by Java Dynamic Management Kit.

JMX 1.0, 1.1 and 1.2 were defined by JSR 3 of the Java Community Process. As of 2006, JMX 2.0 is being developed under JSR 255. The JMX Remote API 1.0 for remote management and monitoring is specified by JSR 160. An extension of the JMX Remote API for Web Services is being developed under JSR 262.

Adopted early on by the J2EE community, JMX has been a part of J2SE since version 5.0.

JMX is a trademark of Sun Microsystems, Inc.

IBM WebSphere MQ is a family of network communication software products launched by IBM in March 1992. It was previously known as MQSeries, a trademark that IBM rebranded in 2002 to join the suite of WebSphere products. 

WebSphere MQ is IBM's Message Oriented Middleware offering. It allows independent and potentially non-concurrent applications on a distributed system to communicate with each other. 

MQ is available on a large number of platforms (both IBM and non-IBM), including z/OS (mainframe), OS/400 (IBM System i or AS/400), UNIX (AIX, HP-UX, Solaris), HP NonStop, OpenVMS, Linux, and Microsoft Windows.

Tivoli Software is the systems management brand of the IBM Software Group. IBM purchased Austin-based Tivoli Systems, Inc. in 1996[1] and allowed it to operate as a wholly owned subsidiary for a few years before forming the Software Group. In addition to Tivoli, this IBM division includes WebSphere, Information Management, Lotus Software and Rational Software.

In August 2006, IBM acquired MRO Software, intending to add them to the Tivoli division. In March 2008, IBM added Ecentuate to Tivoli[2].

Tivoli's early mottos included "Making Client/Server Work" and "The Power To Manage. Anything. Anywhere." The current slogan is "Intelligent management software for the on demand world." Their product lines cover security, storage, monitoring and configuration. Some of Tivoli's best-known products are Tivoli Configuration and Change Management Database, Netcool/OMNIbus, Tivoli Enterprise Console (TEC), Tivoli Monitoring (ITM, from v6.1 based on IBM OMEGAMON), IBM Tivoli Network Manager (ITNM), Tivoli NetView, Tivoli Storage Manager (formerly IBM's Adstar Distributed Storage Manager), Tivoli Identity Manager (formerly Access360), Tivoli Federated Identity Manager, Tivoli Workload Scheduler (TWS) (formerly Unison Maestro), and Tivoli Access Manager.

Tivoli is divided into several pillars including: Service Management (which encompasses Change Management), Storage, Security, Performance Automation, Business Automation, and Network Management. Each pillar includes software specifically designed to improve IT processes.

The Storage portfolio contains Tivoli Storage Manager, which is one of the most widely used applications for backup, disaster recovery and information lifecycle management[citation needed]. It is notable for its use of a relational database that allows for progressive back up forever, reclamation and collocation functionalities.

Tivoli products are handled by IBM offices around the world. Major offices for Tivoli sales, development and support are located in Austin, TX; Raleigh, NC; San Jose, CA; Tucson, AZ; Atlanta, GA; Markham, ON; Greenville, SC; Staines, Great Britain; Kraków, Poland; Rome, Italy; and Pune, India.

Tivoli Systems, Inc. was founded by Bob Fabbio, Steven Marcie, Todd Smith, and Peter Valdes. The name Tivoli comes from the reverse spelling - I LOV IT.

OpenView Operations (OVO) is a product of Hewlett-Packard (HP). It is built upon the foundation of their Network Node Manager (NNM) product. Whereas NNM tends to be network-monitoring focused, gathering most of its data via SNMP traps from devices or hosts, OVO tends to be a host and/or application focused monitoring product. HP Operations Agents support the following platforms:

Unix
AIX
HP-UX
Solaris
Tru64 UNIX
Microsoft Windows
Linux
Red Hat
SuSE
Turbo Linux
Debian
Novell Netware
OPENVMS

Instead of passively accepting SNMP traps from devices, OVO has an active software component, known as an agent, that is installed on the various hosts monitored. These agents can then be used to provide support for monitoring and automation type activities, Openview Operations can also correlate alarms with an out-of-the box correlations and includes several Composer correlations as part of the OSSPI (OS Smart Plug In). The agents all report to a centralized server, commonly called a Management Server.

OVO monitoring can be done in several forms. It has the capabilities to monitor log files, run scheduled actions at pre-determined times and take actions based upon success or failure, customized watches for processes looking for too many or too few copies of a process running, or even SNMP traps. A superset of regular expression pattern matching is available, allowing for the setting of variables within the pattern as well.

All events are generally associated with an OVO Alert, which is sent to the management server. End users, called Operators, can then log into OVO, either via a Motif GUI on UNIX hosts, or a Java based GUI for UNIX or Microsoft Windows hosts. Specific users can have specific roles assigned to them, allowing for the filtering of alarms that are relevant for the person's role within the organization.

Any alert created can also have an action associated with them. These actions generally come in two forms, Automatic or Operator Initiated. Automatic actions will execute any time an alert happens. An Operator Initiated action requires the Operator to specifically start the action.

In 2007, due to global rebranding following the Mercury Interactive acquisition, the brand Openview is dropped and the product is now called HP Operations.

X.400 is a suite of ITU-T Recommendations that define standards for Data Communication Networks for Message Handling Systems (MHS) — more commonly known as "E-mail". While X.400 never achieved the universal presence of Internet e-mail, it has seen use within organizations, and as part of proprietary e-mail products.

The first X.400 Recommendations were published in 1984 (Red Book), and a substantially revised version was published in 1988 (Blue Book). New features were added in 1992 (White Book) and subsequent updates. Although X.400 was originally designed to run over the OSI Transport service, an adaptation to allow operation over TCP/IP, RFC 1006, has become the most popular way to run X.400.

Developed in cooperation with the ISO, the X.400-series Recommendations specify OSI standard protocols for exchanging and addressing electronic messages. The companion F.400-series of Recommendations define Message Handling Services built on Message Handling Systems (MHS), as well as access to and from the MHS for public services. In the late 1990s the ITU-T consolidated Recommendations F.400 and X.400 and published the ITU-T F.400/X.400 (06/1999) Message handling system and service overview Recommendation.

The X.400-series Recommendations define the technical aspects of the MHS: ITU-T Rec. X.402 | (ISO/IEC 10021-2) defines the overall system architecture of an MHS, ITU-T Rec. X.411 | (ISO/IEC 10021-4) defines the Message Transfer Service (MTS) and its functional component the Message Transfer Agent (MTA), and ITU-T Rec. X.413 | (ISO/IEC 10021-5) defines the Message Store. All ITU-T Recommendations provide specific terms for descriptions of system entities and procedures. For example, messages (email) exchanged among people is referred to as Interpersonal Messaging (IPM); electronically structured business documents (e.g., invoices, purchase orders, dispatch advice, etc.) exchanged among trading partners’ computers fall under the EDI protocols.

As with most ISO standards dealing with application-level networking, X.400 failed to compete successfully with SMTP, the Internet-based equivalent in North America. However, in Europe, South America, and Asia, X.400 is quite widely implemented, especially for EDI services. In North America X.400 is still used in some applications, such as the military, intelligence services and aviation, mainly because the X.400 functions for integrity and security were developed and deployed much earlier than their SMTP counterparts (S/MIME, PGP and SMTP-TLS). For similar reasons it is sometimes used for transmission of EDI messages between applications.

A Hardware Security Module (often abbreviated to HSM, also often called a Host Security Module) is a plug-in card or external security device for a general purpose computer and may even be an embedded system itself.

The job of the HSM is to securely generate and/or store long term secrets for use in cryptography and physically protect the access to and use of those secrets over time. Generally these are private keys used in Public-key cryptography; some HSMs also allow for hardware protection of symmetric keys.

Many HSM systems have a means to securely backup the keys either in a wrapped form via the computer's operating system or externally using a smartcard or some other USB token. The most robust HSM systems are those where secrets are not exported in plaintext form even when migrating between HSMs or performing backup operations.

Most HSM systems are also hardware cryptographic accelerators. Since they do not allow the keys to be removed from the device in an unencrypted form, they must be able to perform the common cryptographic operations, as a happy consequence these HSMs will accelerate the intense maths (especially the case in Public-key cryptography) and provide better performance than a completely software based crypto system.

It is important to note that keys protected by HSM are only truly 'hardware protected' if they were generated inside the hardware itself, importing a standard software protected key into an HSM will still mean that a non-hardware protected copy of the key material might still exist on old backups.

The Lightweight Directory Access Protocol, or LDAP, is an application protocol for querying and modifying directory services running over TCP/IP.

A directory is a set of objects with similar attributes organized in a logical and hierarchical manner. The most common example is the telephone directory, which consists of a series of names (either of persons or organizations) organized alphabetically, with each name having an address and phone number attached.

An LDAP directory tree often reflects various political, geographic, and/or organizational boundaries, depending on the model chosen. LDAP deployments today tend to use Domain name system (DNS) names for structuring the topmost levels of the hierarchy. Deeper inside the directory might appear entries representing people, organizational units, printers, documents, groups of people or anything else that represents a given tree entry (or multiple entries).

Its current version is LDAPv3, which is specified in a series of Internet Engineering Task Force (IETF) Standard Track Requests for comments (RFCs) as detailed in RFC 4510.

(Formerly BASE24-es)

BASE24-eps™ is an integrated payment engine to acquire, authenticate, route, switch, and authorize financial transactions across multiple channels. It represents the next-generation implementation of ACI’s world-class payments platform, drawing on nearly 30 years experience in payments software. With BASE24-eps, ACI is investing to bring the best in functionality and fundamentals to an open systems environment, with a unique “enterprise services” architecture that allows users to improve profitability, enhance customer service and improve time to market.

BASE24-eps provides a full range of functionality to support payment transactions – both the traditional transactions that institutions manage today (branch transactions, debit and credit at the ATM and point of sale, or telephone banking) as well as the transactions of the future (mobile commerce and Internet banking). The product is Triple DES compliant and supports all leading payment cards and offers standard interfaces to leading devices, switches and host systems. ACI’s fault-tolerant application software takes advantage of the best in systems software for reliability, availability, scalability and high performance transaction throughput.

Even the platforms are flexible. BASE24-eps supports a broad range of computing environments and can be deployed on a variety of HP, IBM and Sun platforms.

BASE24-eps for Enhanced Authorization
BASE24-eps for Enhanced Authorization gives organizations a powerful and flexible tool to define authorization logic.

The product's versatile scripting engine allows users to customize processing and authorization functions to fit their business needs. CRM, fraud scores and other customer data can be incorporated into the authorization process, resulting in a more efficient and consistent level of service.

COPE (Complete On-line Payments Environment) and STAR (SWIFT and TELEX Automated Routing). 

Software Integrators provide COPE and STAR, which serve as the central control point where the integrated payments database, real time monitoring and reporting, and payment processing capabilities take place. This solution scales to the very largest financial institutions and runs on HP NonStop servers.

The Internet Protocol Suite (commonly TCP/IP) is the set of communications protocols used for the Internet and other similar networks. It is named from two of the most important protocols in it: the Transmission Control Protocol (TCP) and the Internet Protocol (IP), which were the first two networking protocols defined in this standard. 

Today's IP networking represents a synthesis of several developments that began to evolve in the 1960s and 1970s, namely the Internet and LANs (Local Area Networks), which, together with the invention of the World Wide Web by Sir Tim Berners-Lee in 1989, have revolutionized computing.

The Internet Protocol Suite, like many protocol suites, may be viewed as a set of layers. Each layer solves a set of problems involving the transmission of data, and provides a well-defined service to the upper layer protocols based on using services from some lower layers. Upper layers are logically closer to the user and deal with more abstract data, relying on lower layer protocols to translate data into forms that can eventually be physically transmitted.

The TCP/IP model consists of four layers (RFC 1122). From lowest to highest, these are the Link Layer, the Internet Layer, the Transport Layer, and the Application Layer.

ISO is a worldwide federation of National Standards Bodies. International Standard ISO 20022 – UNIversal Financial Industry message scheme (abbreviated to UNIFI) was prepared by Technical Committee ISO TC68 Financial Services.

The UNIFI standard provides the financial industry with a common platform for the development of messages in a standardized XML syntax, using:

a modelling methodology (based on UML) to capture in a syntax-independent way financial business areas, business transactions and associated message flows;
a set of XML design rules to convert the messages described in UML into XML schemas.
The business items used in financial communications, the resulting models and derived messages are stored on this website in a central Financial Repository.

This flexible framework allows communities of users and message development organizations to define message sets according to an internationally agreed approach and to migrate to the use of common XML-based syntax.

The UNIFI approval and registration process involves three kinds of registration bodies: the Registration Management Group (RMG), the Registration Authority (RA) and the Standards Evaluation Groups (SEGs). Should there be a need for additional messages, communities of users or development organizations can submit registration requests. The RA and SEGs work together to validate and process the registration requests under the supervision of the RMG. Complaints about the service level or decisions of the RA or SEGs can be submitted to the RMG.

Simple Network Management Protocol (SNMP) forms part of the internet protocol suite as defined by the Internet Engineering Task Force (IETF). SNMP is used in network management systems to monitor network-attached devices for conditions that warrant administrative attention. It consists of a set of standards for network management, including an Application Layer protocol, a database schema, and a set of data objects.

SNMP exposes management data in the form of variables on the managed systems, which describe the system configuration. These variables can then be queried (and sometimes set) by managing applications.

In typical SNMP usage, there are a number of systems to be managed, and one or more systems managing them. A software component called an agent runs on each managed system and reports information via SNMP to the managing systems.

Essentially, SNMP agents expose management data on the managed systems as variables (such as "free memory", "system name", "number of running processes", "default route"). But the protocol also permits active management tasks, such as modifying and applying a new configuration. The managing system can retrieve the information through the GET, GETNEXT and GETBULK protocol operations or the agent will send data without being asked using TRAP or INFORM protocol operations.

Management systems can also send configuration updates or controlling requests through the SET protocol operation to actively manage a system. Configuration and control operations are used only when changes are needed to the network infrastructure. The monitoring operations are usually performed on a regular basis.

The variables accessible via SNMP are organized in hierarchies. These hierarchies, and other metadata (such as type and description of the variable), are described by Management Information Bases (MIBs).

HP NonStop technology provides 24/7 application availability out of the box, enabling a more simple solution to the most demanding and complex environments. HP NonStop have been trusted by the world's largest and most demanding enterprises for complex environments, key business-critical applications, large databases for data integration, real-time high-transaction environments and real-time computing.

The HP Integrity NonStop server, based on next generation Intel® Itanium® Processors, marks the first time you can have both mainframe-class performance and stability and the flexibility and cost benefits of an industry standard architecture. You are no longer forced to sacrifice price for performance, or performance for price.

HP recently announced the Integrity NonStop BladeSystem which combines standards-based, modular computing with the trusted 24/7 fault-tolerant availability and data integrity of HP NonStop technology.

HP Integrity NonStop servers give you . . .

• superior choice to meet the highest service levels
• focused innovation for added customer value
• world-class experience for a complete solution
• first 24/7 fault tolerant server with blade design

ServerNet is the core interconnectivity technology for NonStop systems, including intra-system inter processor communications, attachment of I/O devices, and inter systems local and long distance connectivity. ServerNet clustering technology provides a single methodology that replaces both channels and processor-to-processor logic.

The Aleri Atlas Banking Solution is designed to support the wholesale high-value transaction processing requirements of the world's largest banks. It offers highly efficient, straight through processing for a full range of wholesale and international banking instruments.

The Java Message Service (JMS) API is a messaging standard that allows application components based on the Java 2 Platform, Enterprise Edition (J2EE) to create, send, receive, and read messages. It enables distributed communication that is loosely coupled, reliable, and asynchronous.

Open System Services (OSS) is an open computing interface to the HP NonStop Kernel operating system and is based on POSIX standards.

X.500 is a series of computer networking standards covering electronic directory services. The X.500 series was developed by ITU-T, formerly known as CCITT. The directory services were developed in order to support the requirements of X.400 electronic mail exchange and name lookup. ISO was a partner in developing the standards, incorporating them into the Open Systems Interconnection suite of protocols. ISO/IEC 9594 is the corresponding ISO identification.

HP Pathway with NonStop TS/MP software provides application server functionality that allows you to develop and deploy mission-critical online transaction processing (OLTP) applications on HP Integrity NonStop servers. Using this software, developers can concentrate on implementing business logic without being concerned with common application services such as load balancing, communications I/O, memory management, fault tolerance, and/or threading and scheduling. These common services are provided for you by Pathway with NonStop TS/MP application server software, comprising a run-time execution environment and a set of APIs. In this way, Pathway with NonStop TS/MP supplies a high-performance, highly available OLTP environment that is built in—rather than programmed in.

The Security Resource Manager (SRM) for Tandem Guardian systems provides easy access to the secure cryptographic functions of the RG7000 series Host Security Modules (HSMs).

The Tandem SRM provides multiple applications with an Application Program Interface (API) to the HSM resource. This allows sophisticated security functionality to be easily incorporated into applications and significantly reduces the cost of implementation.

The Tandem SRM, which is a non-stop PATHWAY application, provides a reliable, high availabililty cryptographic resource. The SRM utilises the Tandem PATHMON and LINKMON non-stop processes to provide its load balancing and queueing facilities.

The SRM has an optional key management database in which all keys are named. This provides an easy method of maintaining all the keys used in the security sub-system.

• Gives Applications Simple Access to the Cryptographic Resource
  
   
• Simplifies Operation and Management of the Security Sub-system
  
   
• Centralised Key management Facility
  
   
• Full Non-Stop Operation for High
  
   
• Fault Tolerance
  
   
• Provides Transaction Queueing.
   

Microsoft Exchange Server is a messaging and collaborative software product developed by Microsoft. It is part of the Microsoft Servers line of server products and is widely used by enterprises using Microsoft infrastructure solutions. Exchange's major features consist of electronic mail, calendaring, contacts and tasks; support for mobile and web-based access to information; and support for data storage.

Sendmail is a mail transfer agent (MTA) that supports many kinds of mail transfer and delivery including the overwhelmingly popular SMTP. A descendant of delivermail program written by Eric Allman, Sendmail is a well-known project of the free and open source software and Unix communities, and is distributed both as free software and proprietary software.

Isode Limited, a commercial company that produces messaging and directory server software. Isode evolved from the ISODE Consortium, established to support further development of ISODE.

Secure Messaging 

Nexor’s links to secure messaging date back to the early 1990s, resulting in Nexor becoming one of the best known niche players in this arena with our technology underpinning secure government communications systems around the globe. We have been involved in defining and implementing the standards that support these environments, including the military standards that are the benchmark for any organisation aspiring to enforce security policies and implement the highest levels of security around its messaging systems. Of key importance is that Nexor technology complements any existing infrastructure by adding five aspects of functionality:

• Submission, delivery and distribution of secure messages
  
• Ensuring security and classification labelling of content
  
• Authorisation, authentication and verification
  
• Tracking, tracing and audit
  
• Border management

The latter element is particularly essential in a world where cross domain communication requirements have increased. Nexor secure border gateway and guard capability ensures that only the information intended for sharing is permitted to cross domain boundaries. This can be across both internal domain separations and externally between government departments and agencies with those industrial partners that form part of critical infrastructure projects.

Nexor solutions are highly configurable to provide flexibility. A comprehensive set of APIs is available to allow Nexor to assist with cusomisation or third party integrators to develop secure solutions to meet local and national requirements.

Clearswift is a communications security company, providing web and email filtering for 25 million end users, at around 17,000 business customers. It has offices in six countries worldwide, with headquarters in Theale, near Reading, UK.

GroupWise is a cross-platform collaborative software product from Novell, Inc. offering e-mail, calendaring, instant messaging and document management. GroupWise can operate on a number of server and workstation platforms. Server platforms include NetWare, Linux, and Windows. There is a Windows client and a less-capable Java client for Linux and Mac OS X. Novell has promised closer client feature parity in the next major release, codenamed Bonsai, which is due for a Q4 2008 launch. There are also GroupWise connectors for Microsoft Outlook and Novell Evolution.

Originally developed by CCEB 5-Nations (AUS, CAN, NZ, UK, US) ACP145 is now in the process of adoption by NATO. ACP145 is designed to not only support physical interoperability but also to manage the issues of trust and semantics discussed above. The Boldon James ACP 145 solution is now deployed by the UK MoD as the world’s first deployment of this technology. The Boldon James product is the ONLY deployed solution that supports ACP 145 on the outbound segment and Stanag 4406 on the In-bound segment.

ACP 127 is the older NATO standard for formal military messaging that is being replaced by STANAG 4406. Both standards are used over HF Radio, and for STANAG 4406. ACP 127 is a text based protocol for formal military messaging. Although there is not a standard specification for use over HF Radio, there have been many deployments using an architecture illustrated above.

A key feature of this architecture is that ACP 127 is closely integrated with the HF Modem. A message is sent over a Modem connection, and there is no protocol. The characters of the ACP 127 message are essentially sent down the line. Acknowledgements are handled at the ACP 127 level. When the operator at the other end of the link receives a message, an ACP 127 acknowledgement will be sent back (this is automated on some systems and manual chat between operators on others). There is no error detection or correction, and so errors at the modem level caused by radio noise will be reflected as errors in the message received.

In computing, Open Database Connectivity (ODBC) provides a standard software API method for using database management systems (DBMS). The designers of ODBC aimed to make it independent of programming languages, database systems, and operating systems.

The ODBC Specification offers a procedural API for using SQL queries to access data. An implementation of ODBC will contain one or more applications, a core ODBC "Driver Manager" library, and one or more "database drivers". The Driver Manager, independent of the applications and DBMS, acts as an "interpreter" between the applications and the database drivers, whereas the database drivers contain the DBMS-specific details. Thus a programmer can write applications that use standard types and features without concern for the specifics of each DBMS that the applications may encounter. Likewise, database driver implementors need only know how to attach to the core library. This makes ODBC modular.

To write ODBC code that exploits DBMS-specific features requires more advanced programming: an application must use introspection, calling ODBC metadata functions that return information about supported features, available types, syntax, limits, isolation levels, driver capabilities and more. Even when programmers use adaptive techniques, however, ODBC may not provide some advanced DBMS features. The ODBC 3.x API operates well with traditional SQL applications such as OLTP, but it has not evolved to support richer types introduced by SQL:1999 and SQL:2003.

ODBC provides the standard of ubiquitous data access because hundreds of ODBC drivers exist for a large variety of data sources. ODBC operates with a variety of operating systems and drivers exist for non-relational data such as spreadsheets, text and XML files. Because ODBC dates back to 1992, it offers connectivity to a wider variety of data sources than other data-access APIs. More drivers exist for ODBC than drivers or providers exist for newer APIs such as OLE DB, JDBC, and ADO.NET.

Simple Mail Transfer Protocol (SMTP) is an Internet standard for electronic mail (e-mail) transmission across Internet Protocol (IP) networks. SMTP was first defined in RFC 821 (STD 10), and last updated by RFC 5321 (2008), which describes the protocol in widespread use today, also known as extended SMTP (ESMTP).

While electronic mail server software uses SMTP to send and receive mail messages, user-level client mail applications typically only use SMTP for sending messages to a mail server for relaying. For receiving messages, client applications usually use either the Post Office Protocol (POP) or the Internet Message Access Protocol (IMAP) to access their mail box accounts on a mail server.

A mail transfer agent (MTA) (also called a mail transport agent, message transfer agent, or smtpd (short for SMTP daemon)), is a computer program or software agent that transfers electronic mail messages from one computer to another.

The term mail server is also used to mean a computer acting as an MTA that is running the appropriate software. The term mail exchanger (MX), in the context of the Domain Name System formally refers to an IP address assigned to a device hosting a mail server, and by extension also indicates the server itself.

An MTA receives mail from another MTA (relaying) or from a mail user agent (MUA). The MTA works behind the scenes, while the user usually interacts with the MUA. Every time an MTA receives an e-mail, it will add a "Received:" trace header field to the top of the message. In this way, there is a record of which MTAs handled the e-mail and in which order. Upon final delivery, the "Return-Path:" header will also be added to record the return path.

The delivery of e-mail to a user's mailbox typically takes place via a mail delivery agent (MDA); many MTAs have basic MDA functionality built in, but a dedicated MDA like procmail can provide more sophisticated functionality.

The SafeSign family consists of three separate components all designed to be interoperable with your existing infrastructure. This provides a complete solution that delivers the most comprehensive security available, together with the consistent experience and service level that your customers demand. Each component can also be integrated into your middle office as a standalone solution.

The SafeSign Authentication Server is the central component in the SafeSign architecture providing the capability to achieve strong user authentication as well as providing all the security functions necessary for secure e-business transactions. It allows user identities and transaction data to be authenticated centrally supporting multiple authentication methods and devices across multiple applications.

The SafeSign Management Server offers a card and digital identity management
system that unites users and tokens, allowing issuance, management and maintenance of digital identities. It is a web-based system which enables you to define your own business rules and set your own security policies. Providing a workflow driven interface, tasks are presented as a step-by-step process making it easy to use and manage.

The SafeSign Crypto Module is the hardware security module delivering optimised cryptographic functions specific to the needs of both the SafeSign Authentication and Management Servers. It
offers high security, high availability and high performance to the entire SafeSign architecture accommodating all key management requirements.

BMC Performance Manager products deliver business-centric systems management and intelligent optimization solutions for your infrastructure and business-critical applications. These solutions work together to provide fast, automated problem resolution and performance optimization. Together with other BMC offerings, these products enable Business Service Management (BSM), enabling you to maximize and optimize your IT investment—and run your business more efficiently.

Consisting of the BMC Infrastructure Management, BMC Application Management, and BMC Database Management product families, BMC Performance Manager products allow you to proactively manage the availability, performance, and business impact of your distributed systems environment, including your network and a broad range of applications, databases, and operating systems. A common presentation interface enables you to view the status and business impact of both IT components and business services.

In addition, the BMC Performance Assurance products ensure that appropriate levels of service, responsiveness, and throughput are delivered across changes to both the business and the IT environment—at minimal cost to your business.

Beyond Operations - Business Service Management Solutions Support Tighter IT Operations-Business Link - Bob Loftis - Product Manager - NonStop Enterprise Division, HP Cupertino California

Service Orientated Architecture - SOA, Operational Business Intelligence advanced analytics - new analytics for hp nonstop - HP Business Service Management BSM - HP ATM/Transaction Analyzer (ATM/TA), HP POS/Transaction Analyzer (POS/TA), and HP SST Operations Bridge (SST/OB). Banorte Mexico ESQ Salvador Sierra

HP Operations Agent for NonStop (OVNM) and HP Performance Agent for NonStop (OVNPM) monitors, controls, reports and automates corrective actions.

BSM solutions near real time, Crystal Reports, Excel and Access, extract from BSM database BSM tools dashboard. ATM and POS device problems. Vendor devices. IT operations staff. Underperforming resources. costly off-hour maintenance. Fault-not-found site visits.

ESQ BSM products. Immediately accessible through a WEB browser supports critical business decisions. Service Level Agreements, business analysis, trends, profitability and other critical information.

Bob Loftis NonStop Enterprise Division in 2000. Product Manager for HP NonStop Business Service Management and Continuity solutions. Zero Latency Enterprise initiative at Compaq and HP.

ATM / Transaction Analyser Analyzer - Bob Lyons, HP's Director of Worldwide Financial Marketing. Worldwide ATM business - transaction volumes - dispensing cash - handling simple banking transactions - enhance customer experience.

ATM/TA ATM/Transaction Analyzer NonStop Servers. ATM/TA uses the HP NonStop SST agent ATM Transaction Log File - Windows-based server, ATM/TA identifies traffic on all resource nodes defined in the targeted ATM network. Following data capture. Metrics in dynamic, customizable, Web-based views that are relevant to a diverse community of business and technology managers.

ATM/TA presents powerful reporting and analytical features, right out of the box. It also publishes a database scheme so users can access transaction data via Excel, MS SQL Server Reporting Services, Crystal Reports and other SQL tools.

HP Self Service Terminal (SST) Product Comparison – Integrated Research – Prognosis – Transaction Surveillance – Transaction Analysers Analyzers – Captures and manages ATM, POS transactions in near real-time – Obtains data from applications such as BASE24, CONNEX – Manages key business indicators (KBIs) such as TPS, transaction volume, reversals, denials, interchange response time – supports business rule and service level agreement management

Operations Bridge – Captures and manages SST device state messages in near real time – obtains data from SST devices and network components – manages key performance indicators (KPIs) such as device availability, faults, communication errors, supplies, cash on hand – creates dynamic views of devices by region, country, state, city, device type – both types of solutions use the Executive Dashboard for more compelling displays of key data.

POS / Transaction Analyzer Analyser – retail point-of-sale devices are critical for business success. The POS/Transaction Analyzer Analyser – POS/TA manages all standard intelligent POS terminals, including self-checkout devices, and it captures transactions from all resource nodes defined and targeted logical networks. The solution offers continuous, near real-time management of POS transactions including transactions per second, denial, reversal rates, stand-in transaction rates and interchange response times. As with ATM/TA POS/TA features live dashboard views with instant snapshots of key business indicators. It allows customized customised views based on specific line-of-business models and metrics.

SST Operations Bridge – new types of intelligent self-service devices – Self Service Terminal (SST). The HP NonStop SST Operations Bridge (SST/OB). SST/OB SST network – optimal decision making – Business rules are applied to device performance. SST/OB software helps manage devices, e.g. ATM, self-checkout, kiosk) and network infrastructure in a holistic manner, providing near real-time visualization visualisation of the entire device environment.

Keys features and benefits of SST/OB include – live dashboards that instantly display key business indicators affected by faults, devices, downtime, communications errors and other conditions – Customizable business rules and dashboard views based on business requirements – essential device management data, such as faults, cash on hand, paper and ink supply, latest transactions, location and more – Fault mapping using Google, yahoo, MapQuest and other display tools – lower cost of ownership through reduced service vendor costs and maintenance visits – integration with ATM/TA software

Executive dashboards – CEOs and CFOs floating gauges on their office monitors for a non-technical, up-to-the minute view of the business. Provides optional, unified, high-level views of device state and transaction processing health. It can integrate data from all SST solutions sources, the ATM and POS Transaction Analyzers Analysers as well as the SST Operations Bridge. The Web-based executive dashboard produces visually compelling dials, charts and graphs to enhance executive review and analysis.

Reporting data, How many transactions have been reversed out because of some problem. How many attempted ATM transactions were denied because of insufficient funds.

Marty Edelman – BSM products – for NonStop systems – on-screen panels line-of-business people – powerful analytics – BSM software optimal ATM location five best and five worst ATMs – and redeploy assets as appropriate – SST Operations Bridge – Service Orientated Architecture – SOA – Service Level Agreements and proactively performing the required capacity planning.

OVNM Mgt Console – HP Operations Center software – formerly OpenView – HP Operations Mgr for Windows or UNIX console – HP Performance agent for NonStop – HP Operations Agent for NonStop – Tivoli Adapter for NonStop HP SST NonStop Agent – NonStop environment – Wintel Server for SST mgt Transaction Analyzers – SST Operations Bridge – Service Center Remedy – IBM / Tivoli Managed Enterprises – Other SNMP Managed Enterprises – BMC

ESQ business services OVNM and OVNPM – Paul Sandhu root cause analysis

PROGNOSIS has the products you need to look after all your ATM and POS hardware, applications and transaction monitoring for ACI BASE24, EFD Connex, S1 Postilion or other customized switch environments.
You need solutions to proactively monitor, measure and troubleshoot your critical components to achieve optimal performance and availability in your ACI BASE24, EFD Connex or S1 Postilion environment. PROGNOSIS for ATM / POS offers you extensive business and operational-level management in a comprehensive suite of integrated products that deliver smooth operations and total peace of mind.
Products for ACI BASE24:
 PROGNOSIS Transaction Surveillance
Gain total switch transparency and real time access to transaction details to maximize customer service with PROGNOSIS.
 PROGNOSIS XPNET Manager
PROGNOSIS gives you a solution to monitor the performance and availability of XPNET, so you can identify and correct problems before they impact on your business.
 PROGNOSIS ATM Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
 PROGNOSIS ATM Incident Manager
Ensure your service level agreements are being met and avoid costs of up to $14500 per hour in ATM outages by simplifying ATM problem management.
 PROGNOSIS POS Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
Products for EFD Connex :
 PROGNOSIS Transaction Surveillance
Gain total switch transparency and real time access to transaction details to maximize customer service with PROGNOSIS.
 PROGNOSIS ATM Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
 PROGNOSIS POS Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
Products for S1 Postilion:
 PROGNOSIS Realtime Framework Manager
You need a highly scalable, low overhead status monitoring and root-cause analysis solution for your S1 Postilion infrastructure. You’ve got it with PROGNOSIS.

Logica LAPS Business Activity Monitor (BAM) supplied by 
Insider Technologies Ltd.

Capturing and consolidating the essence of business processes is crucial, especially when these may be distributed across a range of applications as is typical of SOA-based solutions such as LAPS.  The LAPS BAM allows users to condense complex processes into a single comprehensive operational dashboard.  The BAM allows business users to define and extract crucial data which is then used to visualise the end-to-end payment process and alert users of exception conditions such as processing bottlenecks.  Key features include:

• Monitoring facilities from both the business and technical viewpoint
• Early detection and resolution of processing bottlenecks
• Configuration and generation of alerts for user-defined exception conditions
• Automated alert escalation and delivery via multiple channels (e.g. SMS, e-mail, Tivoli, HP OpenView Operations, BMC Patrol)
• Ability to monitor multiple data sources (e.g. WebSphere MQ Series queues, Oracle views, JMX queues) via dedicated agents
• Support for drill down to specific problem area to support resolution
• Easy extension to provide enterprise-wide monitoring
• Integration with other system management packages such as Tivoli, BMC Patrol (COMMAND/POST) and HP OpenView

The figure below shows an example monitor screen covering a LAPS enterprise deployment.

BASE24-eps for Faster Payments offers a feature-rich gateway that links to the central Faster Payments infrastructure.

The gateway easily integrates into a bank’s existing payment systems, easing Faster Payments implementation.

The solution has a flexible and open architecture that can readily accommodate ISO 8583 and XML messages and other Faster Payments-mandated requirements.

With BASE24-eps for Faster Payments, banks may also tailor how their Faster Payments transactions are processed using the solution’s powerful scripting facility. The solution also interacts with multiple systems and platforms to bridge both retail and wholesale transaction processing.

The Faster Payments Gateway system (a specialised install of BASE24-eps) writes FP transactions to a Journal file as they pass through it.

Using ACI's Real-Time Feed Interface (more specifically the Online Extract Interface (EE-SE415)), Faster Payments can be sent in XML format to RTLX Reactor for monitoring, trending and reporting.

In cases were the BASE24 Classic system on HP NonStop authorises outgoing payments before sending them to the FP Gateway, the classic application will log them to the PTLF log file as they pass through. With this configuration, RTLX Reactor can monitor the Faster Payments without the need of the EE-SE415 interface. 

The BESS product was developed in the early 1980s using “green screen” technology. Since that time the BESS product has been enhanced to include Payments Processing, EFT, additional mainframe connectivity, SWIFTNet, Common Entry and many other facilities have been added. As a result BESS is functionally very rich in the facilities that it offers to clients.