Beyond Operations - Business Service Management Solutions Support Tighter IT Operations-Business Link - Bob Loftis - Product Manager - NonStop Enterprise Division, HP Cupertino California
Service Orientated Architecture - SOA, Operational Business Intelligence advanced analytics - new analytics for hp nonstop - HP Business Service Management BSM - HP ATM/Transaction Analyzer (ATM/TA), HP POS/Transaction Analyzer (POS/TA), and HP SST Operations Bridge (SST/OB). Banorte Mexico ESQ Salvador Sierra
HP Operations Agent for NonStop (OVNM) and HP Performance Agent for NonStop (OVNPM) monitors, controls, reports and automates corrective actions.
BSM solutions near real time, Crystal Reports, Excel and Access, extract from BSM database BSM tools dashboard. ATM and POS device problems. Vendor devices. IT operations staff. Underperforming resources. costly off-hour maintenance. Fault-not-found site visits.
ESQ BSM products. Immediately accessible through a WEB browser supports critical business decisions. Service Level Agreements, business analysis, trends, profitability and other critical information.
Bob Loftis NonStop Enterprise Division in 2000. Product Manager for HP NonStop Business Service Management and Continuity solutions. Zero Latency Enterprise initiative at Compaq and HP.
ATM / Transaction Analyser Analyzer - Bob Lyons, HP's Director of Worldwide Financial Marketing. Worldwide ATM business - transaction volumes - dispensing cash - handling simple banking transactions - enhance customer experience.
ATM/TA ATM/Transaction Analyzer NonStop Servers. ATM/TA uses the HP NonStop SST agent ATM Transaction Log File - Windows-based server, ATM/TA identifies traffic on all resource nodes defined in the targeted ATM network. Following data capture. Metrics in dynamic, customizable, Web-based views that are relevant to a diverse community of business and technology managers.
ATM/TA presents powerful reporting and analytical features, right out of the box. It also publishes a database scheme so users can access transaction data via Excel, MS SQL Server Reporting Services, Crystal Reports and other SQL tools.
HP Self Service Terminal (SST) Product Comparison – Integrated Research – Prognosis – Transaction Surveillance – Transaction Analysers Analyzers – Captures and manages ATM, POS transactions in near real-time – Obtains data from applications such as BASE24, CONNEX – Manages key business indicators (KBIs) such as TPS, transaction volume, reversals, denials, interchange response time – supports business rule and service level agreement management
Operations Bridge – Captures and manages SST device state messages in near real time – obtains data from SST devices and network components – manages key performance indicators (KPIs) such as device availability, faults, communication errors, supplies, cash on hand – creates dynamic views of devices by region, country, state, city, device type – both types of solutions use the Executive Dashboard for more compelling displays of key data.
POS / Transaction Analyzer Analyser – retail point-of-sale devices are critical for business success. The POS/Transaction Analyzer Analyser – POS/TA manages all standard intelligent POS terminals, including self-checkout devices, and it captures transactions from all resource nodes defined and targeted logical networks. The solution offers continuous, near real-time management of POS transactions including transactions per second, denial, reversal rates, stand-in transaction rates and interchange response times. As with ATM/TA POS/TA features live dashboard views with instant snapshots of key business indicators. It allows customized customised views based on specific line-of-business models and metrics.
SST Operations Bridge – new types of intelligent self-service devices – Self Service Terminal (SST). The HP NonStop SST Operations Bridge (SST/OB). SST/OB SST network – optimal decision making – Business rules are applied to device performance. SST/OB software helps manage devices, e.g. ATM, self-checkout, kiosk) and network infrastructure in a holistic manner, providing near real-time visualization visualisation of the entire device environment.
Keys features and benefits of SST/OB include – live dashboards that instantly display key business indicators affected by faults, devices, downtime, communications errors and other conditions – Customizable business rules and dashboard views based on business requirements – essential device management data, such as faults, cash on hand, paper and ink supply, latest transactions, location and more – Fault mapping using Google, yahoo, MapQuest and other display tools – lower cost of ownership through reduced service vendor costs and maintenance visits – integration with ATM/TA software
Executive dashboards – CEOs and CFOs floating gauges on their office monitors for a non-technical, up-to-the minute view of the business. Provides optional, unified, high-level views of device state and transaction processing health. It can integrate data from all SST solutions sources, the ATM and POS Transaction Analyzers Analysers as well as the SST Operations Bridge. The Web-based executive dashboard produces visually compelling dials, charts and graphs to enhance executive review and analysis.
Reporting data, How many transactions have been reversed out because of some problem. How many attempted ATM transactions were denied because of insufficient funds.
Marty Edelman – BSM products – for NonStop systems – on-screen panels line-of-business people – powerful analytics – BSM software optimal ATM location five best and five worst ATMs – and redeploy assets as appropriate – SST Operations Bridge – Service Orientated Architecture – SOA – Service Level Agreements and proactively performing the required capacity planning.
OVNM Mgt Console – HP Operations Center software – formerly OpenView – HP Operations Mgr for Windows or UNIX console – HP Performance agent for NonStop – HP Operations Agent for NonStop – Tivoli Adapter for NonStop HP SST NonStop Agent – NonStop environment – Wintel Server for SST mgt Transaction Analyzers – SST Operations Bridge – Service Center Remedy – IBM / Tivoli Managed Enterprises – Other SNMP Managed Enterprises – BMC
ESQ business services OVNM and OVNPM – Paul Sandhu root cause analysis
PROGNOSIS has the products you need to look after all your ATM and POS hardware, applications and transaction monitoring for ACI BASE24, EFD Connex, S1 Postilion or other customized switch environments.
You need solutions to proactively monitor, measure and troubleshoot your critical components to achieve optimal performance and availability in your ACI BASE24, EFD Connex or S1 Postilion environment. PROGNOSIS for ATM / POS offers you extensive business and operational-level management in a comprehensive suite of integrated products that deliver smooth operations and total peace of mind.
Products for ACI BASE24:
PROGNOSIS Transaction Surveillance
Gain total switch transparency and real time access to transaction details to maximize customer service with PROGNOSIS.
PROGNOSIS XPNET Manager
PROGNOSIS gives you a solution to monitor the performance and availability of XPNET, so you can identify and correct problems before they impact on your business.
PROGNOSIS ATM Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
PROGNOSIS ATM Incident Manager
Ensure your service level agreements are being met and avoid costs of up to $14500 per hour in ATM outages by simplifying ATM problem management.
PROGNOSIS POS Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
Products for EFD Connex :
PROGNOSIS Transaction Surveillance
Gain total switch transparency and real time access to transaction details to maximize customer service with PROGNOSIS.
PROGNOSIS ATM Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
PROGNOSIS POS Transaction Manager
Gain immediate visibility into the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other customized switch environments.
Products for S1 Postilion:
PROGNOSIS Realtime Framework Manager
You need a highly scalable, low overhead status monitoring and root-cause analysis solution for your S1 Postilion infrastructure. You’ve got it with PROGNOSIS.